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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Colored Lines and Streaks When Copying and Printing
NOTE: If the Drum Cartridge is being replaced due to an "End of life" message, skip to step 1 of the To replace the Drum Cartridge section. Pull down on the release handle to unlock the Drum Cartridge lock and access the four drum cartridges. Hold the Drum Cartridge shield and push the cartridge into the machine using the light orange tab. more...
- Fault / Error. A Fault has Occurred. Turn Machine OFF Then ON. If Problem Persists, Call for Service Message
NOTE: If you try to print a 250 page job with the collate option enabled, the machine will try to print this as 250 individual jobs with each job having 250 sets for a total of 62,500 printed pages. CAUTION: If the machine is powered OFF / powered ON, all information that is stored in the machine's memory may be erased. NOTE: Before powering OFF, make sure that all copy or print jobs have completely finished. more...
- Replace Second Bias Transfer Roll. Call for Service Message
Replace Second Bias Transfer Roll. Call for Service Message . This Problem Requires Additional Assistance. more...
- Paper Jams in Trays 1 to 4
Paper Jams in Trays 1 to 4 . Remove the Paper Jam in Paper Trays 1, 2, 3, and 4 . Solution=ref(ClearTrayObstructions_44961) . more...
- Lines and Streaks of a Single Color on Copies Only
NOTE: If the Drum Cartridge is being replaced due to an "End of life" message, skip to step 1 of the To replace the Drum Cartridge section. Pull down on the release handle to unlock the Drum Cartridge lock and access the four drum cartridges. Hold the Drum Cartridge shield and push the cartridge into the machine using the light orange tab. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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